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Hosting Service Troubleshooting FAQs

Connection Issues

I’ve forgotten my password, what do I do?

I can’t connect – I get an I/O Error message like there is no route to the specified subnet address, cannot connect to the Citrix Server: transport driver error, or there is no Citrix server at the specified address

The Hosting Message Centre says You don’t have the ICA Client installed

I get Error: ICA File Not Found

Login page says resource not available

What is a firewall?

SOCKS Proxy or Proxy Server

What is a Proxy Server?

I get the error Proxy Connection Failed

Pocket RAMM Won’t Sync After Installation


Microsoft Azure Issues

What Are the Microsoft Azure IP Address and Port Settings

Printing Issues

Printing does not always work

How does printing work on the Hosting Service?

Is there another way of printing?

Other Issues

Dialog boxes do not appear or screen stops responding

How do I save a file to my local hard disk?

I can’t get back to my local applications