I can’t connect – I get an I/O Error or similar message

A message similar to the one above, or like these:

  • There is no route to the specified subnet address
  • Cannot connect to the Citrix Server: transport driver error
  • There is no Citrix server at the specified address

These indicate that the Citrix Client wasn’t able to connect to the Hosting Service.

Check Your Internet Connection

You may have a firewall or proxy server blocking your access to the Hosting Service.

See How do I set up my firewall below to access the Hosting Service.

If all else fails phone one of these numbers and one of our friendly and helpful support staff will be at your service.
Free (NZ): 0800 256 832
Free (AUS): 1800 196 213