I Can’t See My Patrol

The situation may arise where a Pocket RAMM User presses Open Patrol and either their Patrol is not in the list or the message No Cyclic Patrols are available. will appear.
I Can't See My Patrol

Make These Simple Checks in Order

If a Pocket RAMM user cannot see their Patrol, there are a few simple checks you can make:

  1. Does the Patrol Operator have appropriate Patrol Staff Permissions?
  2. Is the Patrol Operator a designated Patrol Operator for the Contract Patrol?
  3. Is there is a current Patrol Cycle?

1 Does the Patrol Operator have appropriate Patrol Staff Permissions?

A Patrol Operator who has not been granted Perform a Patrol Staff Permissions will not see any Patrols in Pocket RAMM.
Does the User Have Patrol Permissions
Open the Contract Maintenance screen in RAMM Contractor (Maintenance > Contract Details) and

  1. Select the Contract for the Patrol
  2. Press Staff Permissions
  3. Highlight the user
  4. Press the Custom tab
  5. Press the Patrol permissions
  6. Grant the user permissions to Perform a Patrol
  7. Save your changes.

2 Is the Patrol Operator a designated Patrol Operator for the Contract Patrol?

A Patrol Operator who has not been designated as one of the Patrol Staff for a particular Contract Patrol will not see that Patrol in Pocket RAMM.
Is the User a Designated Operator for the Patrol
Open the Contract Maintenance screen in RAMM Contractor (Maintenance > Contract Details) and

  1. Select the Contract for the Patrol
  2. Press Contract Patrols
  3. Press Patrols
  4. Select the Patrol that the operator is to perform
  5. Press Patrol Staff
  6. If the name of the operator is not in the list add them to the list
  7. Save your changes.

3 Is there is a current Patrol Cycle?

If the contract administrator has not generated a current cycle for a Contact Patrol, none of the designated Patrol Staff will be able to see the Contract Patrol in Pocket RAMM.
Press the Patrol button on the RAMM Contractor screen and select the contract for the Patrol to open the Cyclic Patrols maintenance screen.
Is the User a Designated Operator for the Patrol

  1. Select the Patrol
  2. If there is not a current Patrol in the list, press Close and Begin New Patrol until a current Patrol is generated
  3. Save your changes.

The Patrol Operator Synchronises their device

When the user synchronises their device, the changes made will enable them to see their Patrol.