Hosting Administration

Hosting Administration

Hosting Administration

Hosting Administration is an application for RAMM users and Client Organisations to manage user access to RAMM databases. The Organisation Administrator can add users, allocate initial passwords and maintain user personal details. RAMM access is also determined from within the organisation. Individual RAMM users can view and maintain their own personal details such as their own password. They can also view their usage of the RAMM Hosting Service.

An Introduction to Hosting Administration

An Introduction to Hosting Administration

The following videos are a general introduction to the application, an explanation of its processes and introductions for RAMM users, organisation administrators and to the controllers of RAMM database access.

Plus, there is a short video showing how to recover a lost password.

Click to reveal and to hide the introductory videos

An Introduction to Hosting Administration Hosting Administration Process Recover Lost Password
This short video gives a clear introduction to Hosting Administration.
An Introduction to Hosting Administration (1:55)
Watch this video to understand the Hosting Administration process.
Hosting Administration Process (1:15)
Watch this short video to discover how easy it is to reset a lost password.
Forgot Your Password (2:36)
Hosting Administration and the RAMM User An Introduction to Organisation Administration An Introduction to RAMM Access
This short video gives a RAMM user an overview of why they should use Hosting Administration.
Hosting Administration + RAMM Users (1:25)
This short video gives an organisation administrator an overview of what they can do in Hosting Administration.
An Introduction to Organisation Admin (1:20)
This short video introduces controlling access to a RAMM database including to Security Zones and contracts.
An Introduction to RAMM Access (1:10)

RAMM Users

RAMM Users

RAMM users can watch these videos to discover why Hosting Administration is so useful. Users can change their own passwords, create new ones, view their Hosting usage, check their RAMM access, send messages to other RAMM users.

They can also update their account details.

Click to reveal and to hide the videos for RAMM users

Manage Your Account Details Upload Your Photo Change Your Password
You use Hosting Administration to take control of your account details.
Manage Your Account Details (0:50)
You can upload a photo to your account. It can even be one of you.
Upload Your Photo (0:35)
You can change your RAMM password yourself to one you can remember easily.
Change Your Password (1:41)
Forgot Your Password View Your Usage View Your Access
You can reset a forgotten password using your username or your account email address.
Forgot Your Password (2:19)
You can view your Hosting Service usage with a surprising level of granularity.
View Your Usage (0:45)
You can view your access to databases, Security Zones and your contract permissions.
View Your Access (0:40)
View Your Audit Log Messages Contact Support
View a log of your account and permissions changes – who made them and when.
View Your Audit Log (0:45)
You can send and receive messages to different groups of RAMM users.
Messages (0:45)
When you need help you can contact Support for assistance.
Contact Support

Organisation Administrators

Organisation Administrators

The Organisation Administrator is the person who maintains staff records for an organisation. They can add new staff user accounts, change user passwords, update staff account details, view Hosting Service usage for the organisation and for individual users.

They can view organisation billing details and more.

Click to reveal and to hide the Organisation Administrators videos

An Introduction to Organisation Administration Maintain Your Staff Details Reset User Password
See what an Organisation Administrator can do in Hosting Administration.
Introducing Organisation Administration (1:20)
You manage your own account details including contact information and email address.
Maintain Your Staff Details (0:55)
The Organisation Administrator may to change passwords for individual RAMM users.
Reset User Password (1:23)
View Hosting Usage View RAMM Access View The Audit Logs
The Organisation Administrator can view all Hosting usage for the organisation.
View Hosting Usage (1:50)
The Organisation Administrator can view but not change staff RAMM Access permissions.
View RAMM Access (1:15)
The Organisation Administrator can view the audit logs for all staff in the organisation.
View The Audit Logs (1:30)
Create Another Organisation Administrator Deactivate a RAMM User Add New Staff
It is best practice to have two staff members with Organisation Administrator privileges.
Add an Organisation Administrator (1:00)
The Organisation Administrator deactivates the RAMM accounts for ex staff members.
Deactivate a RAMM User (1:25)
The Organisation Administrator sets up accounts for new staff members.
Add New Staff (1:15)
View Hosting Usage Messages Maintain Your Staff Details
The Organisation Administrator can view the billing details for using the Hosting Service.
View Your Billing Details (2:00)
The Organisation Administrator can send messages to a variety of groups.
Messages (1:20)
The Organisation Administrator can maintain account details for all staff in the organisation.
Maintain Your Staff Details (1:50)
Maintain Your Organisation Details Contact Support Upload User Photos
The Organisation Administrator looks after the account details for the organisation.
Maintain Your Organisation Details (0:50)
When you need help you can contact Support for assistance.
Contact Support
The Organisation Administrator has permission to upload photos for individual RAMM users.
Upload User Photos (0:55)

RAMM Access Controllers

RAMM Access Controllers

RAMM Access Controllers add users to the database in a three step process:

  1. grant access to a database. Initially, this will be Enquiry-only access
  2. grant access to Security Zones
  3. grant access to Contracts.

RAMM Access Controllers manage user access to the RAMM database, Security Zones and Contracts. Watch these videos for more details and in particular watch the Contractor video to understand this from the Contractor’s perspective.

Click to reveal and to hide the RAMM Access Controller videos

An Introduction to RAMM Access Database Access Security Zone Access
Introducing the control of access to RAMM databases, Security Zones, and contracts.
An Introduction to RAMM Access (1:10)
Watch to see how to grant user access to a RAMM database.
Database Access (2:05)
Watch to see how to grant user access to a RAMM Security Zone.
Security Zone Access (3:24)
Contract Access Contractor Access
Watch to see how to grant access to a contract in RAMM.
Contract Access (2:50)
Contractor access to RAMM contracts is a bit tricky. Watch this to understand more.
Contractor Access (3:00)